Privacy Policy

PRIVACY POLICY

Effective date: 2022-11-29

1. Introduction

Welcome to royalindianvivah.

Our Privacy Policy governs your visit to royalindianvivah.com, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service.
Royal Nuptials Pvt. Ltd. is officially registered under “Wedding Consultancy” services as per the Maharashtra Shops &  Establishments Act, confirming full legal compliance for matrimonial facilitation activities.
By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2. Definitions

• Service: The matrimonial platform, website, mobile applications, and related services.

• Personal Data: Any information that can identify a living individual, either directly or indirectly.

• Usage Data: Information collected automatically or manually when you use the Service.

• Cookies: Small files stored on your device to track activity and preferences.

• Data Controller: Royal Nuptials Pvt. Ltd., responsible for determining the purpose and means of processing your data.

• Data Processors/Service Providers: Third-party entities that process data on behalf of the Data Controller.

• User: Any individual accessing or using the Service.

 3. Contact Number Sharing – User Consent Required

We DO NOT share your mobile number or direct contact information with any third party OR other members without your explicit permission.

This includes:
✔ Website message system
✔ Relationship Manager communication
✔ WhatsApp / Call exchange

If you do not provide consent, your contact details will remain private.

This protects user privacy and prevents unwanted calls/messages.

4. Information Collection and Use

A. Personal Data

We may collect personal information including:

• Name, email address, phone number, date of birth, gender

• Address, city, state, country, postal code

• Proof of identity and address (Aadhaar, Passport, Voter ID, License, etc.)

• Payment information (via secure third-party gateways only)

B. Usage Data

• IP address, browser type, operating system, device type

• Pages visited, time spent, referral URLs, clicks, and navigation patterns

C. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure the Service

• Remember user preferences

• Deliver personalized content and advertisements

Types of Cookies:

1. Session Cookies – To operate the Service.

2. Preference Cookies – To remember settings.

3. Security Cookies – To protect user accounts.

4. Advertising Cookies – To serve relevant promotions.

You may disable cookies, but some Service features may not function properly.

5. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

1. Email address
2. First name and last name
3. Phone number
4. Address, Country, State, Province, ZIP/Postal code, City

 6. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

1. Session Cookies: We use Session Cookies to operate ourService.
2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
3. Security Cookies: We use Security Cookies for security purposes.
4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

6. Use of Data

royalindianvivah.com uses the collected data for various purposes:

1. Your data may be used to:

   • Provide and maintain our Service

   • Notify you about Service updates or changes

   • Allow participation in interactive features

   • Provide customer support

   • Analyze Service usage to improve the Website

   • Detect, prevent, and address technical issues or fraud

   • Fulfill contractual obligations, including billing and membership management

   • Send news, offers, and promotions (if you have consented)

   • Comply with legal obligations and respond to lawful requests

7. Retention of Data

• Personal Data will be retained only as long as necessary for Service purposes, legal compliance, dispute resolution, and enforcement of agreements.

• Usage Data may be retained for internal analysis and security purposes.

8. Transfer of Data

• Data may be processed or stored outside your state, province, or country, including India, with adequate data protection measures.

• By using the Service, you consent to such transfers.

9. Security of Data

1. We implement commercially reasonable security measures, but cannot guarantee 100% security.

2. Personal Data may be shared with law enforcement under applicable laws, including the Information Technology Act, 2000.

10. Service Providers

• Third-party service providers may process your data solely to perform tasks on our behalf.

• They are obligated not to disclose or misuse your Personal Data.

11. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. Phonepay).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

12. Links to Other Sites

• The Website may contain links to third-party websites.

• We are not responsible for privacy practices or content of third-party sites.

13. Legal Compliance & Cybersecurity

• Data may be disclosed to law enforcement or government agencies as required by law.

• Users must not use the Service for illegal purposes, including cybercrime, fraud, harassment, or phishing.

14. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

15 . Changes to This Privacy Policy

• Policy may be updated from time to time.

• Updates will be posted on the Website, with the revised effective date.

• Users are advised to review the Privacy Policy periodically.

16. Governing Law & Jurisdiction

• Indian law governs this Policy.

• Exclusive jurisdiction: Courts in Thane, Maharashtra, India.

17. Contact Us

For questions regarding this Privacy Policy, please contact:
Email: [email protected]
Address: GB – 36, Ground Floor, Highstreet Mall, Kapurbawadi, Thane (West), 400607, Maharashtra, India